Terms and conditions

Conclusion of an agreement between the Buyer and the Seller may occur in two ways. Before placing an order, Buyer has the right to negotiate all the provisions of the contract with the Seller, including changing the following provisions of the rules. The negotiations should be conducted in writing and directed to the address of the Seller: Frogdog Krzysztof Wykrota Dołżyca 28 38-543 Komańcza  Poland. If the Buyer decides not to opt for the possibility of concluding an agreement on negotiating inpidual terms, the following terms and applicable law apply.


§1 Definitions

1. Postal address - name and surname or the name of the institution, location in the town (in the case of the town pided into the streets: street, house number, flat or premises number, in the case of the town unpided into the streets: the name of the village and the number of estate), zip code and town.

2. Complaint address:


ul. Dołżyca 28

38-543 Komańcza


3. Delivery charges - located at http://pani-gb.shoplo.com/page/dostawa

overview of the available types of supplies and their costs.

4. Contact details:

Frogdog Krzysztof Wykrota

Dołżyca 28


5. Delivery - type of transport services and the identity of the carrier and the cost of supplies listed in the delivery charges located at http://pani-gb.shoplo.com/page/dostawa

6. Proof of purchase - invoice, bill or receipt issued in accordance with The Goods and Services Tax Act of 11 March 2004, as amended, and other applicable laws.

7. Product card - a single microsite containing information about a single product.

8. Client - an adult person with full legal capacity, legal person or organizational unit without legal personality and having capacity to act, making the purchase of the Seller directly related to his trade or profession.

9. The Civil Code - Civil Code Act of 23 April 1964, as amended.

10. Code of good practice - a set of rules of conduct, in particular, ethical and professional standards referred to in Article 2 points. 5 of the Act on combating unfair commercial practices of 23 August 2007, as amended.

11. Consumer - an adult person with full legal capacity, making the purchase from the Seller's not directly related to his trade or profession.

12. Shopping Cart - a list of products made with products offered in the store based on the selection of the Buyer.

13. Buyer - both consumer and customer.

14. Place of delivery - postal address or point of acceptance specified in the order by the Buyer.

15. Time of delivery- the point at which the Buyer or a person indicated by him to receive the benefit party will take possession of it.

16. Payment - method of payment for the subject of the contract and delivery listed athttp://pani-gb.shoplo.com/page/platnosc

17. Consumer law - the law on consumer rights on 30 May 2014.

18. Product - minimum and inpisible amount of things that can be the subject of the contract, and which is given in the Seller's store as a unit of measurement for the determination of the price (price / unit).

19. Subject of the contract - products and delivery that are subjected to contract.

20. Subject of the provision - the subject of the contract.

21. Collection point - the place of publication of things that is not postal address listed in the statement provided by the Seller in the shop.

22. Thing - a movable thing that may be the subject of the contract.

23. Shop - Internet service available at  www.panipieska.com , through which the Buyer can place an order.

24. Seller:  Frogdog Krzysztof Wykrota Dołżyca 28, 38-543 Komańcza, Poland

Adress of correspondence:  Frogdog Krzysztof Wykrota Dołżyca 28, 38-543 Komańcza Poland

NIP: PL5221447251, REGON: 181167188, GIODO: Seller reported a collection called "online store Customers www.panipieska.com" to the Inspector General (application number 14279/2013) and is expected to give the book a number, registered and shown in the records of CEDIG available athttps://prod.ceidg.gov.pl/CEIDG/ceidg.public.ui/Se...

Bank account:ING Bank Slaski S.A. 81 1050 1458 1000 0092 0334 2358

25. System - a set of IT equipment and software, providing processing and storage, as well as sending and receiving data through telecommunications networks using appropriate for the type of network terminal device, commonly called the Internet.

26. Deadline - number of hours or days given on the product card.

27. Agreement - an agreement concluded away from business premises or at a distance within the meaning of the Act on consumer rights on 30 May 2014. Consumer and in the case of a sales contract within the meaning of Art. 535 Civil Code Act of 23 April 1964 in the case of the Buyers.

28. Defect - defect both physical and legal flaw.

29. Physical defect - non-compliance with the agreement of the thing sold, particularly if the thing:

a) does not have the properties that this kind of thing should be to the purpose indicated in the contract or arising from circumstances or destination;

b) does not have jurisdiction, the existence of which the Seller assured Consumer;

c) is not suitable for the purpose for which the consumer has informed the Seller at the conclusion of the contract, and the seller did not raise any objections as to such of its destination;

d) was released to the Consumer in incomplete state;

e) if incorrectly install and run it, if the transactions were made by the Seller or a third party, for which the Seller is liable, or by a consumer, who acted according to instructions received from the Seller;

f) it has no properties, which provide the manufacturer or his representative or the person who brings the benefit of the market in terms of its economic activity and the person who by putting on the thing sold his name, trade mark or other distinctive sign is presented as a producer, unless the seller did not know the assurances either, judging reasonably, could not or did not know they could have an impact on consumer decision on the conclusion of the contract, or if their content was corrected prior to the conclusion of the contract.

30. Legal flaw - the situation when the thing sold is the property of a third party or is encumbered with a right of a third party, and if the restriction on the use or disposal of thing is clear from the decision or the decision of the competent authority.

31. Order - Buyer's declaration of intent made through the store specifying clearly: the type and quantity of the products; type of delivery; payment type; place of issue of the things, the Buyer evidence and aimed directly to a contract between the Buyer and the Seller.

§2 General conditions

1. The agreement is in Polish, in accordance with the Polish law and these regulations.

2. Place of the delivery of things must be located in Polish territory, Europe, Asia, North America, South America, Australia and Oceania.

3. The seller is obliged and undertakes to provide services and provide goods free of defects.

4. All prices given by the Seller are denominated in Polish currency and are gross prices (including VAT). The prices do not include the cost of delivery, which is specified in the delivery costs.

5. All terms are calculated in accordance with Art. 111 of the Civil Code, which marked the deadline ends on the last day, and if a period expressed in days is a certain event, not taken into account when calculating the date of the day on which the event occurred.

6. Confirmation, providence, consolidation, security all relevant provisions of the agreement in order to gain access to this information in the future take place as follows:

a) confirmation of the order by sending it by e-mail: order, invoice pro forma, information about the right of withdrawal, this Terms&Conditions in pdf format, the model of withdrawal form in pdf, links to download the Terms&Conditions and the pattern of withdrawal;

b) attachment the completed order, sent to the designated place, printed things: proof of purchase, information about the right of withdrawal, this Terms&Conditions , the pattern of withdrawal.

7. Seller informs about familiar guarantees given by third parties for products in the store.

8. Seller does not charge any fees for the communication using the means of communication at a distance, and the Buyer bears the costs in the amount resulting from the agreement he entered into with a third party provider on behalf of a particular service that allows communication at a distance.

9. Seller provides the Buyer benefiting from the system, the proper operation of the store with the following browsers: IE Version 7 or newer, Firefox version 3 or newer, Opera version 9 or newer, Chrome version 10 or newer, Safari with the latest versions of Java and Flash, on screens with a resolution of over 1024 horizontal pixels. Using third-party software affecting the operation and functionality of web browsers: Internet Explorer, FireFox, Opera, Chrome, Safari may affect the correct display of the store, so in order to get full functionality http://panipieska.com/ so they should all be off.

10. Seller applies to the code of good practice.

§3 Conclusion of contract and processing

1. Orders can be placed 24 hours a day.

2. In order to place an order buyer should do at least the following steps, some of which may be reiterated:

a) add to cart product;

b) select the type of delivery;

c) select the type of payments;

d) choice place of delivery of goods;

e) submission in the shop orders by using the "Order and pay".

3. Conclusion of an agreement with a consumer occurs at the moment of order.

4. Performance of the contract that is collected on delivery succeeds immediately, and in case of orders paid by bank transfer or via electronic payment system, it takes place after the Seller receive the payment on the account, which should take place within 30 days of the order, expect when the consumer was not able to meet its benefit not no fault of his own and informed the Seller about it.

5. Conclusion of an agreement with the Customer occurs upon the acceptance of the order by the Seller, about which he notifies the customer within 48 hours of ordering.

6. Implementation of Customer Orders collected on delivery succeeds immediately after the conclusion of the contract, and the contract paid by bank transfer or via electronic payment system succeeds after the conclusion of the contract and when the payment is on account of the Seller.

7. Implementation of Customer orders may be dependent on the payment of the whole or part of the value of the contract or obtaining trade credit limit at least the value of the contract or consent of the Seller to send orders collected on delivery (paid on delivery).

8. Shipping takes place in the date specified on the data sheet, and for orders of multiple products in the longest period in the pages of certain products. The period begins as soon as the contract.

9. The object of the contract is sent with sales document and type of delivery selected by the Buyer to the delivery place indicated by The Buyer, with all appendices mentioned in § 2 paragraph 6b.

§4 The right of withdrawal

1. The consumer on the basis of Art. 27 has rights to cancel a distance contract, without giving any reason and at no cost, with the exception of the costs referred to in Art. 33, Art. 34 of Rights of the consumer.

2. The deadline to withdraw from a distance contract is 14 days from the date of delivery of goods and to maintain the deadline, you must send a statement before its expiry.

3. The statement of withdrawal Consumers may submit on the form, which is attached as Appendix 2 to the rights of the consumer, on a form available at panipieska.com/formularz-zwrotu. or otherwise in accordance with the Law consumer.

4. The Seller immediately confirm on the consumer e-mail address (given at the conclusion of the contract and another if it has been stated in the declaration) receiving the declaration of withdrawal.

5. In the event of cancellation of the contract, the contract is considered null and void.

6. The Consumer is required to send back the thing to the the Seller immediately, but not later than 14 days from the date on which he withdrew from the agreement. To meet this deadline it is enough to return the items before its expiry.

7. The Consumer sends things which are the subject of the contract, at his own expense and risk.

8. The Consumer does not bear the costs of providing digital content, which are not stored on a material career, if he does not consent to such an obligation before the deadline to withdraw from the contract or was not informed about the loss of his right to withdraw from the contract at the time of granting of such consent, or the entrepreneur does not provide confirmation in accordance with art. 15 paragraph. 1 and Art. Paragraph 21. 1. The rights of the consumer.

9. The consumer is responsible for the reduction in value of the property which is the subject of the contract as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of things.

10. Seller immediately, but not later than 14 days from the date of receiving the notice of withdrawal from the contract made by the Consumer , will return all payments made by the Consumer, including the cost of delivery of the goods, and if the Consumer has chosen delivery method other than the cheapest normal delivery offered by the Seller, the Seller does not return the extra cost to the consumer in accordance with Article 33 of Law of the Consumer.

11. The Seller refunds the payment using the same method of payment, which was used by the Consumer, unless the Consumer has agreed for another payment method that does not involve him any costs.

12. The Seller may withhold with the refund of the payment received from the consumer to the time he gets the item back or the Consumer deliver the evidence of its return, depending on which event occurs first.

13. The Consumer in accordance with Article 38 of the Consumer Rights is not entitled to withdraw from the contract:

a) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the deadline to withdraw from the agreement;

b) in which the object is a thing that is non-prefabricated, manufactured according to the specifications of the consumer or made to suit his inpidual needs;

c) in which the object is a thing that is subjected to rapid decay or has a short shelf life;

d) in which the object is the thing that comes in a sealed package, which, after opening the package can not be returned due to health or hygiene reasons, if the packaging has been opened after delivery;

e) in which the objects are things that after delivery, due to their nature, are inextricably linked to other things;

f) in which the object is a sound or visual recording or computer programs delivered in a sealed package if the packaging has been opened after delivery;

g) for the supply of digital content that is not stored on a material career if the performance has begun with the express consent of the Consumer before the deadline to withdraw from the contract and after informing him by the Seller about losing the right of withdrawal;

h) about delivering newspapers, periodicals or magazines, with the exception of the subscription agreement.

§5 Warranty

1. The Seller according to Art. 558§1 of the Civil Code completely excludes liability to clients arising from physical and legal defects (warranty).

2. The Seller is liable to the Consumer under the terms of Art. 556 of the Civil Code and the following for the defects (warranty).

3. In the case of a contract with a Consumer if a physical defect has been found within one year from the date of delivery of goods, it is assumed that it existed at the time of the passage of danger to the consumer.

4. If the sold thing has any defect, the Consumer may:

a) make a statement requesting reducing prices;

b) submit a statement of withdrawal;

unless the Seller immediately and without undue inconvenience to the Consumer will replace the defective goods for free from defects or will remove the defect. However, if the thing was already replaced or repaired by the Seller or the Seller did not satisfy the obligation to exchange things for free from defects or to remedy a defect , is not entitled to exchange goods or remedy the defect.

5. The consumer may instead of removing the defects, proposed by the Seller, require the exchange of things to free from defects or instead of replacing things require removal of defects, unless bringing things into conformity with the contract in a manner chosen by the Consumer is impossible or would require excessive costs in comparison with the method proposed by the Seller wherein the evaluating these costs, taking into account the value of goods free from defects, the nature and the importance of the defects, and also the disadvantages to which they would subject Consumer satisfaction.

6. The Consumer can not withdraw from the contract if the defect is irrelevant.

7. If the item sold to the Consumer has a defect, he can also:

a) require the exchange of things to free from defects;

b) require removal of defects.

8. The Seller is obliged to replace for the defective goods free from defects or rectify the defect within a reasonable time without undue inconvenience to the Consumer.

9. The Seller may refuse the request redressed by the Consumer if brought into conformity with the contract of defected thing, in a manner chosen by the Buyer, is impossible or if in comparison with the other possible way it would require excessive costs.

10. In the case, if the defective item has been installed, the Consumer may require the Seller to disassembly and reassembly it after the replacement of the goods free from defects or after removal of defects, however, he is required to pay part of the costs involved in excess of the price of the goods sold or may require from the Seller to pay part of the cost of disassembly and reassembly, to the price of the goods sold. In the event of default of the obligation by the Seller, the Consumer is entitled to carry out these activities at the expense and risk of the Seller.

11. The Consumer who uses the right of warranty, is obliged to provide the defective item on the Seller's expense to the address for correspondence, and if due to the nature of things or the way of installing the supply of it by the Consumer would be extremely difficult, the Consumer is obliged to make the place where the property is situated available for the Seller. In the event of not fulfilling the duty by the Seller, the Consumer is entitled to return the goods at the expense and risk of the Seller.

12. Replacement or repair costs are born by the Seller, except as described in § 5 paragraph 10.

13. The seller is obliged to accept from the Consumer defective thing in case of replacing for free from defects or his withdrawal.

14. Seller within fourteen days also refer to:

a) the request for a reduction in the price;

b) notice of withdrawal from the contract;

c) request for exchanging defective things for free of defects;

d) request for removing defects.

Otherwise, it is believed that statements or requests made by the Consumer are reasonable.

15. The Seller is under warranty, if the physical defect is found before the expiry of two years from the date of delivery of goods to the Consumer, and if it is sold for use within one year from the date of delivery of goods to the Consumer.

16. Consumer claim for the removal of defects or replacement of the goods sold to free from defects expires after one year from the date of discovery the defect but no earlier than two years since the release of consumer goods, and if it is sold for use within one year from the date of delivery of goods to the Consumer.

17. In case when specified by the Seller or the manufacturer shelf life date of items ends after two years since the release of consumer goods, the Seller is liable under the warranty for physical defects of the things stated before that date.

18. During the dates specified in paragraphs 15-17 §5 consumer may declare the withdrawal from the contract or may request reducing price due to physical defects in the goods sold, and if the Consumer demanded the free exchange of defective things or remedy of the defect, the deadline for filing a declaration of withdrawal from the contract or reducing the price begins when ineffective deadline for the exchange of goods or remedy the defect.

19. In the event of investigating before a court or arbitral tribunal one of the powers of the warranty period for the implementation of other powers available to the Consumer is suspended until the final completion of the proceedings. Respectively it also applies to mediation proceedings and the date of the execution of any other rights under the warranty, the Consumer is entitled, begins from the date of approval of the refusal of the court settlement reached before the end of the mediator or ineffective mediation.

20. To implement the powers under the warranty for legal defects of the goods sold §5 points 15-16 are used, except that the period shall begin on the date on which the consumer knew of the existence of defects, and if the consumer knew of the existence of defects only as a result of the third party - the date on which the judgment given in a dispute with a third party became final.

21. If due to defects in consumer goods made a statement of withdrawal or reduction of the price, he may claim compensation for the injury suffered by signing the contract and not knowing about the existence of defects, even if the damage was the consequence of circumstances for which the Seller is not responsible, in particular, he may require reimbursement of the costs of contract, the cost of pickup, transport, storage and insurance of goods, reimbursement of expenses to the extent to which they did not address the benefits and which he has not received from a third party and the reimbursement of process. This is without prejudice to the provisions of the obligation to provide compensation on general principles.

22. The passage of the deadline to declare any defect does not implement the powers under the warranty, if the seller fraudulently concealed the defect.

23. Unless the Seller is obliged to benefit or financial benefit to the Consumer, he will do so without undue delay and no later than the period provided for in the law.

§6 Privacy policy and personal data security

1. Administrator of the personal databases provided by the Consumer of the shop is the Seller.

2. The Seller agrees to protect personal data in accordance with the Act on the Protection of Personal Data of 29 August 1997 and the Act on electronic services of 18 July 2002. The Buyer specifies his personal information to the Seller while ordering and agrees to their processing by the Seller in order to carry out an order. The Buyer has the opportunity at any time to inspect, correct, update or delete his personal data.

3. Detailed rules for the collection, processing and storage of personal data used for the execution of orders by the store are described in the Privacy Policy, which can be found at:


§7 Final provisions

1. None of the provisions of these Terms & Conditions is intended to infringe on the rights of the Buyer. It cannot be interpreted in this way, as in the case of non-compliance with any part of the regulations with applicable law the Seller declares unconditional surrender and use of this law in place of the challenged provision of the Rules.

2. Buyers will be notified by e-mail (at the indicated when registering or ordering e-mail) about all changes and their scope of registered. Notification will be sent at least 30 days before the entry into force of the new regulations. The changes will be introduced in order to adapt regulations to current legal status.

3. The current version of the regulations is always available to the Buyer in the Terms & Conditions tab (http://mamabu.pl/strona/regulamin-sklepu-interneto... In the course of the contract and throughout the period of after-sales care the Buyer is subject to the regulations approved by him when ordering. Except when the Consumer finds it less favorable than the current regulations and inform the Seller about the selection of the current regulations as applicable.

4. In matters not covered by these rules, the applicable law is relevant. Disputes, if the consumer has given the will, are dealt in the way of mediation proceedings by the Provincial Inspectorates of the Trade Inspection or arbitration process at the Regional Inspectorate of Trade Inspection or by equivalent and lawful methods of pre-litigation or extrajudicial dispute resolution indicated by the Consumer. In the end the matter is resolved by the jurisdiction over court.

5. The Regulations come into force on 25.12.2014.

Privacy policy

COOKIES policy

1. The store does not automatically gather any information, except for the information contained in cookies.

2. Cookies are computer data, in particular text files that are stored in the terminal equipment of the Store and are designed for use with Store websites. Cookies typically contain the name of the website from which they originate, their storage time on the terminal equipment and an unique number.

3. The entity that places on the Store termination device the cookies and receives access to them is the operator of the Shop.

4. Cookies are used to:

adaptation Store Web content to User preferences and to optimize the use of websites; in particular, these files allow you to recognize the Store device's and properly display the web page tailored to their inpidual needs;

produce statistics that help to understand how Store Members use the websites, which allows improving its structure and content;

5. In the Shop two basic types of cookies are used: "Session" (session cookies) and "fixed" (persistent cookies). "Session" Cookies are temporary files that are stored in the user terminal device to the time you leave the website or disable software (web browser). "Permanent" cookies are stored in the user terminal device for the time specified in the parameters of cookies or until their removal by the user.

6. The Shop uses the following types of cookies:

"Essential" cookies, enabling the use of the services available in the Shop, for example. Authentication cookies used for services that require authentication in the Shop;

Cookies used to ensure safety, for example, used to detect fraud in the authentication in the Shop;

"Performance" cookies, allowing the collection of information about how to use the websites Store;

"Functional" cookies, enable to "remember" selected by the user settings and personalization of user interface, eg. In terms of the language or region from which the user comes from, font size, appearance, website, etc .;

"Advertisement" cookies, enabling delivery to users of advertising content tailored to their interests.

7. In many cases, the software used to browse the web (browser) by default, allows the storage of cookies on your device's end. Store users may change at any time the settings for cookies. These settings can be amended in such a way as to block the automatic handling of cookies in the settings of your web browser or inform about them every time you enter in the Store device. Detailed information about the possibilities and ways of handling cookies are available in the software settings (web browser).

8. The store operator indicates that restrictions on the use of cookies may affect some functionality available on Store websites.

9. Cookies published in the end device of the Store can also be used by the cooperating with the Store advertisers and partners.

10. More information on cookies is available at www.wszystkoociasteczkach.pl or in the "Help" menu in the web browser.